All customer communication in one place.
Email, WhatsApp, Facebook Messenger, Instagram DM and website chat – conversations are in one inbox. The whole team sees the conversation thread and can reply in context.
Email and social messages in one inbox
EasyCRM brings messages from multiple channels into a single view. Conversations from email, WhatsApp, Facebook Messenger, Instagram DM and website chat are in one inbox. An email delivered to the organization's email alias is matched to a contact or lead by the sender's address and also shows on that record; an unknown sender creates a new lead.
- Email (linked Google or Microsoft mailbox)
- WhatsApp Business (Meta WABA Cloud API)
- Facebook Messenger
- Instagram Direct Messages
- Website chat
The team sees the same history
When a customer writes on WhatsApp and then sends an email, the whole team sees it in one place. No more "I don't know what my colleague promised" – your reply has context and the customer does not repeat themselves.
- A shared inbox for team members with the right permission
- Conversation status: open, snoozed or closed
- Filtering by channel and searching conversations
- New messages appear without refreshing the page
Reply without switching tools
Write a reply right in the EasyCRM inbox and it is sent through the channel the customer wrote on – by email, WhatsApp, Messenger or Instagram. There is no need to open Gmail or Messenger.
- Reply through the same channel the customer used
- WhatsApp replies sent directly through Meta WABA
- Full history visible below your reply
Communication the team handles together
- Conversations in one place, not in personal inboxes
- The customer does not repeat themselves – the team sees the history
- Reply in the right channel without switching apps
- Conversation status visible in the list
- Support for email, WhatsApp, Messenger, Instagram and website chat
- Emails matched to the sender's contact or lead
Questions about the unified inbox
Give your team one view of customer communication
Create a free account and try EasyCRM. The unified inbox is part of the Standard and Pro plans.