VipTEL telephony connected to your CRM.

EasyCRM integrates with VipTEL – a Slovak IP telephony platform. An incoming call shows a pop-up with the caller's name and every call is stored as a record on the contact.

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Start a call from EasyCRM

EasyCRM keeps a persistent WebSocket connection to your VipTEL PBX for each organisation. EasyCRM sends the command to start a call to the PBX through the POST /comms/dial endpoint (telephony permission) or through the REST API (POST /api/v1/calls/initiate, write:calls scope). An active VipTEL PBX subscription in your organisation is required.

Start a call with a command sent to the VipTEL PBX
Available through the REST API (POST /api/v1/calls/initiate)
Persistent WebSocket connection to the VipTEL PBX
Automatic reconnection when the connection drops
Available from the Standard plan

POST /api/v1/calls/initiate

VipTEL WebSocket – connected

Know who is calling – before you pick up

When a call arrives on your VipTEL line, EasyCRM compares the caller's number with the contacts in your organisation. If a match is found, a pop-up appears in the browser with the caller's name, company and the date of the last call. If the number does not belong to any contact, the pop-up offers to create a new contact. The pop-up is delivered over WebSocket (Laravel Reverb) without refreshing the page.

Pop-up with caller identification
Name, company and date of the last call
Unknown number: offer to create a new contact
Delivered over Laravel Reverb WebSocket

Incoming call VipTEL

Open contact Create new

Call history on the contact

EasyCRM stores a record of every incoming and outgoing call with direction, status, timestamps and duration, and matches it to a contact by phone number. Records are visible in the communication panel on the contact card and through the REST API (GET /api/v1/calls, read:calls scope). EasyCRM does not record calls and has no voicemail. Records are created from events EasyCRM receives from VipTEL over WebSocket.

Record of every call: direction, status, timestamps, duration
Record matched to a contact by number
Calls in the communication panel on the contact card
Access through the REST API (GET /api/v1/calls)
No call recording and no voicemail

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GET /api/v1/calls

Telephony connected to your CRM

Call records are created from VipTEL events
Context before you pick up – your team knows who is calling and when you last spoke
Calls are visible on the contact right in the CRM
Calls available through the REST API
No call recording

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Questions about the VipTEL integration

: Yes. The VipTEL integration requires an active VipTEL PBX subscription in your organisation. EasyCRM connects to your existing PBX and does not provide new phone numbers.
: No. EasyCRM does not record or store audio of calls. It stores only the call record: direction, status, timestamps and duration.
: The mobile app for iOS and Android is in preparation.
: The VipTEL integration is available from the Standard plan. It is not available on the Free plan.
: EasyCRM keeps a persistent WebSocket connection to the VipTEL PBX and, if it drops, reconnects repeatedly with a growing delay (from 1 second up to 60 seconds). Until the connection is restored, starting a call and the incoming call pop-up are not available.

Give your team context before they pick up the phone

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