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Customer email in one inbox with your CRM.

Connect Google Workspace or Microsoft 365 and messages from your inbox are loaded into the EasyCRM unified inbox, where your team handles them alongside other channels.

Get started free View pricing

Connect via Google Workspace or Microsoft 365

EasyCRM connects to your Google Workspace or Microsoft 365 account via OAuth 2.0. You do not enter a password or configure an SMTP server. In settings you click to connect an account and approve access with Google or Microsoft. Connecting an account is managed by a user with the permission to manage integrations, and each user has their own connection. You can disconnect at any time.

  • Connected via OAuth 2.0 – no password in the CRM
  • Google Workspace support (Gmail API)
  • Microsoft 365 support (Microsoft Graph API)
  • Each user has their own connection
  • Disconnect at any time

Inbox messages in the unified inbox

About every 5 minutes EasyCRM loads new messages from the inbox folder of the connected account and places them in the unified inbox. Messages from the same sender are grouped into threads. Your team handles them alongside conversations from other channels and marks each conversation as open, snoozed or closed.

  • Inbox loaded about every 5 minutes
  • Messages grouped into threads by sender
  • Conversation status: open, snoozed, closed
  • Email alongside other channels in one inbox

Communication on the contact, lead and opportunity card

Conversations linked to a record appear in the communication panel on the contact, lead or opportunity card. A colleague who opens the card sees the threads and their status and can open the full thread in the unified inbox.

  • Communication panel on the contact, lead and opportunity card
  • Conversation status visible right on the card
  • Open the full thread in the unified inbox

Email as part of the CRM – not next to it

  • Google Workspace or Microsoft 365 connected via OAuth 2.0
  • Inbox loaded into the unified inbox
  • Email alongside other channels in one place
  • Communication visible on the contact, lead and opportunity card
  • Status of every conversation at a glance
Unified inbox Calendar integration Sales pipeline

Questions about the email integration

The unified inbox, including email, is available on the Standard and Pro plans. The Free plan does not include it.

EasyCRM loads only the inbox folder of the connected account. Other folders are not synchronised.

EasyCRM loads new messages about every 5 minutes.

Google Workspace (Gmail API) and Microsoft 365 (Microsoft Graph API) via OAuth 2.0. You can disconnect access at any time in settings.

No. Replies from the unified inbox are sent by the EasyCRM email system, not by the connected mailbox. The connected mailbox is used to load incoming messages.

A user with the permission to manage integrations. Each user has their own connection.

Connect email to your CRM and collect messages in one inbox

Register for free. The unified inbox is available from the Standard plan.

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