EasyCRM plugs into the channels where your customers are.
Call via VipTEL, handle WhatsApp, Messenger, Instagram and email messages in one inbox, and connect your Google or Microsoft calendar – without leaving the CRM.
VipTEL telephony
Incoming call pop-up, call records.
WhatsApp Business
Two-way messaging via the Meta WABA Cloud API.
Facebook Messenger & Instagram
Page messages and Instagram DMs in the unified inbox.
Connect Google Workspace / Microsoft 365, inbox loaded into the unified inbox.
Calendar
Load events from Google and Microsoft Outlook calendars.
Mobile app
iOS and Android – the app is in preparation.
API & webhooks
REST API with granular permissions + 6 HMAC-signed webhook events.
Business registry
Fill in details from the company ID + risk warnings (debtors, enforcement).
Live chat widget
Embeddable chat widget for your website, conversations in the unified inbox.
AI platform
AI chatbot from your knowledge base + AI assistant in the inbox (BYOK).
Messages from all channels in one inbox
Customer messages – whether they arrive via WhatsApp, Facebook Messenger, Instagram DM or email – come together in the EasyCRM unified inbox. Your team replies directly in the CRM and the message goes out through the right channel. Conversations linked to a record also appear on its card. Social networks connect via the Meta Graph API with signed webhooks, mailboxes via OAuth.
- WhatsApp Business (Meta WABA Cloud API)
- Facebook Messenger – page messages via the Meta Graph API
- Instagram Direct Messages – same webhook as Messenger
- Email – connect Google Workspace or Microsoft 365, inbox loaded into the CRM
- Live chat widget on your website
- The unified inbox is available from the Standard plan
Call directly from the CRM via VipTEL
EasyCRM integrates with VipTEL – a Slovak IP telephony platform. An incoming call shows a pop-up with the caller's name, company and the time of the last call. Calls are stored as records with direction, status, timestamps and duration, and are matched to a contact by phone number. The integration requires a VipTEL PBX subscription.
- Automatic call records on the contact
- Incoming call – pop-up with name, company and last call
- Call record: direction, status, timestamps, duration
- Record matched to a contact by number
- Available from the Standard plan, requires a VipTEL PBX
Calendar, REST API and webhooks for your team
Connect EasyCRM with Google Calendar or Microsoft Outlook – calendar events are loaded into the CRM as activities about every 15 minutes. Developers get the REST API v1 with granular permission scopes and 11 outbound webhook events signed with HMAC, so they can connect EasyCRM to their own system or web shop. The REST API is available from the Standard plan, webhooks and the plugin framework on the Pro plan. The mobile app for iOS and Android is in preparation.
- Google Calendar events loaded as activities
- Microsoft Outlook events loaded as activities
- REST API v1 – granular permission scopes, cursor pagination (from the Standard plan)
- Outbound webhooks – 6 events, HMAC signature (Pro plan)
- Plugin framework for extending EasyCRM (Pro plan)
- Mobile app (iOS + Android) – in preparation
Less switching, more selling
- Messages from several channels in one place
- Conversations linked to a record visible on its card
- VipTEL call records matched to contacts
- Google or Microsoft calendar events load into activities in the CRM
- Developers connect their own systems via the REST API and webhooks
- The business registry fills in details from the company ID on all plans (with your own FirmAPI key)
Questions about EasyCRM integrations
Connect EasyCRM to the tools your team already knows
Register for free and choose a plan based on the integrations you need.